Shipping Policy
At Illumina Beauty, we are committed to delivering your order as quickly and safely as possible. Below is an overview of our shipping process and policies to help ensure a seamless experience for our customers.
Shipping Times
We process orders within 5-7 business days after the order is placed. Shipping times vary depending on your location:
Middle East: 7-14 business days
International Orders: 10-20 business days
Please note that shipping times may be affected by holidays, customs delays, or unforeseen circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable duties or taxes for international orders are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package and stay updated on its status.
Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
If you need to update your shipping address after placing an order, please contact us at customercare@illuminabeauty.com as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
Delays and Issues
If your package is delayed or lost, please contact us at customercare@illuminabeauty.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs and Duties
For international orders, please note that customs duties, taxes, and other fees may apply depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us at customercare@illuminabeauty.com with your order number and details. We will assist you in filing a claim with the shipping carrier and arrange for a replacement if eligible.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer care team at customercare@illuminabeauty.com. We are here to help and ensure your order reaches you smoothly.