Shipping Policy

At Illumina Beauty, we aim to deliver your order quickly, safely, and with clear tracking updates.

Shipping Times
Estimated delivery times are counted in business days after your order is confirmed and dispatched:

UAE and KSA: 1-3 business days
Other GCC countries: 3-5 business days
Other international shipments: 7-10 business days

Please note that delivery times may be affected by public holidays, customs procedures, address issues, courier delays, or circumstances outside our control.

Shipping Rates
We offer free shipping on our products unless otherwise stated at checkout. Any applicable customs duties, import taxes, or local charges are the responsibility of the customer and may vary by country.

Order Processing
Orders are prepared as quickly as possible after confirmation. For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm the order before dispatch.

Order Tracking
Once your order has been shipped, you will receive tracking details by email, SMS, WhatsApp, or through the tracking page when available.

Address Accuracy
Please make sure your shipping address and phone number are complete and correct. We are not responsible for delays caused by incorrect or incomplete delivery details.

Delayed, Damaged, or Lost Packages
If your package is delayed, damaged, or appears to be lost, please contact us at customercare@illuminabeauty.com. We will work with the courier to help resolve the issue as quickly as possible.

Contact Us
For shipping questions, contact our customer care team at customercare@illuminabeauty.com.